Certificate II
Retail Services
SIR20216
$3,900*
Start your career in retail with our Certificate II in Retail Services. This program is designed as a pre-employment pathway, equipping you with the skills and knowledge necessary to become ‘Retail Ready’.
*Member discounts and groups rates apply. Please contact your Retail Institute consultant to discuss your organisations training requirements.
About the Course
This qualification will provide you with the skills and knowledge to perform as a frontline retail team member. The foundational knowledge gained will offer you the operational skills to perform basic workplace activities, which involve a variety of tasks conducted under direct supervision.
Course Outline
- SIRXCEG001 – Engage the Customer
- SIRXCOM001 – Communicate in the Workplace to Support Team and Customer Outcomes
- SIRXIND001 – Work Effectively in a Service Environment
- SIRXIND003 – Organise Personal Work Requirements
- SIRXPDK001 – Advise on Products and Services
- SIRXRSK001 – Identify and Respond to Security Risks
- SIRXWHS002 – Contribute to Workplace Health and Safety
- SIRXIND004 – Plan a Career in the Retail Industry
- SIRXIND002 – Organise and Maintain the Store Environment
- SIRXCEG008 – Manage disrespectful, aggressive or abusive customers
- SIRRINV001 – Receive and Handle Retail Stock
- FSKDIG002 – Use digital technology for routine and simple workplace tasks
- SIRRFSA001 – Handle Food Safely in a Retail Environment
- SIRRMER002 – Merchandise Food Products
Eligibility
Qualification Entry Requirements There are no specific entry requirements for this course.
ARA Requirements
- You must have internet access and basic technology skills.
- An entry requirement questionnaire, including a Language, Literacy, Numeracy & Digital (LLND) test, will be undertaken during enrolment or prior to the course commencement. If the outcome indicates the need for additional support, the ARA will review each enrolment on a case-by-case basis.
- You must have the ability to undertake a work placement. (The ARA will assist in sourcing an appropriate workplace.)
*Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state
The ARA Retail Institute (RTO Code: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Merchandise Management to customised in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.
