In this episode of Retail Therapy, ARA CEO Paul Zahra sits down with Executive General Manager, Parcel, Post & eCommerce Services at Australia Post, to explore how the iconic postal service is preparing for the busiest time of the year – peak season! From delivering gifts across the globe to ensuring smooth customer experiences, Gary shares exclusive insights on Australia Post’s operations, including how they manage increased parcel volumes, hire additional staff and stay innovative with new shipping solutions.
Tune in to hear about:
- How Australia Post delivers millions of parcels during peak season
- The role of seasonal workers and how they support the holiday rush
- Innovations and strategies to streamline the shipping process
- Tips for retailers to ensure a top-notch delivery experience for their customers
- The impact of cost-of-living pressures on holiday shipping
- Customer trends and predictions for online shopping this year
Access Australia Post’s Peak Playbook here: https://auspost.com.au/business/ecommerce/peak-preparation
Prepare for the holiday season with the ARA’s curated collection of insights, reports and resources, designed to support your strategic Christmas planning and retail success. Explore ARA Peak Season Hub here.
