Providing your team with the skills needed to succeed in retail. The retail industry offers golden career opportunities for anyone, regardless of their level of experience. From the teenager seeking
Managing poor performance is one of the biggest challenges leaders face in retail today. With increased litigation cases it is imperative that leaders get it right. If, despite coaching the
It is often the small steps we take in life that have the most impact. This is certainly the case for a small group of participants sitting silently in a
To truly make the most of inventory control initiatives, it is essential to establish protocols and schedules around stocktaking. Stocktake involves counting stock in hand and comparing it to the
When you monitor and evaluate the impact of displays, you should consider the objectives of a Visual Merchandising plan. Asking the following questions can help you monitor the effectiveness: Have
Every retail store will gain more sales impact from defined regions of the store. For example, windows, impulse areas/hot spots and counters. These areas invariably attract the highest volume of
Feedback is a way to support team members and ensure they’re aware of their performance. Regular feedback can help team members reflect on their performance and take action to repeat
As retailers have varying product and service offers, providing customers with a choice in product quality, appearance and functionality, it is understandable that approaches to pricing differ. It would be
The Internet is a powerful channel that presents new opportunities for touching customers, enriching products and services with information, squeezing out costs through process automation, and redesigning internal business processes
Innovation is the process of making something new and of value. When we think of innovation in retailing, two things typically come to mind: (1) new products and services; and
