
Exceptional customer experience begins from the inside out
If you want your business to be successful, focus on building relationships with both customers and employees If someone were to pose the question, “what comes first in a business,
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If you want your business to be successful, focus on building relationships with both customers and employees If someone were to pose the question, “what comes first in a business,
AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder. LogMeIn recently announced enhancements to its AI-powered Bold360 suite that
Employees are the backbone of the retail industry – and technology is becoming the beating heart; like in the human body, all the parts have to work together to stay
Inventory management is an increasingly important part of the retail picture for several reasons. The rising number of retailers making a move to global expansion, creates a need for improved
A cross generational look into the attitudes surrounding webchat use in Australia. Australians love to spend. Last year, a whopping $28.6 billion was spent on online shopping and as of
Manhattan Associates Inc. recently announced the introduction of the industry’s first IoT-enabled store inventory and fulfilment solution for omnichannel fulfilment. Retailers are increasingly turning to their brick-and-mortar stores to fulfil
How local retailers can mitigate the financial burden of political and economic disruption by using digital networks. With many of its trading partners increasing tariffs or levying new ones, Australia
In today’s on-demand economy, consumers have the luxury of shopping wherever and however they want. Zebra’s 2019 Shopper Vision Study reveals, while shoppers prefer to shop in-store over online, bricks-and-mortar
Three out of four (74%) Australian consumers claim their confidence in a brand’s data security influences how they spend money with that brand, according to new global research conducted by
As consumer expectations change in an increasingly competitive e-commerce environment, brands and retailers can no longer afford to simply survive; they must thrive by staying ahead of shifting trends to