Employee disengagement has been statistically linked with many problems for retail organisation’s, including an astounding high turnover rate. For part-time retail employees, a study by The Hay Group revealed a
Digital has dramatically changed traditional retail experiences, as more and more customers immerse themselves in the digital world via their smart devices. This proves challenging to retail brands who are
Australian professional tool retailer selects Emarsys retail marketing platform to deliver results in days, not months Emarsys, the world’s first marketing platform with ready to activate industry solutions that deliver
Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information. As more and more customers embrace online
Established in 2000 by founder, Kate Morris, Adore Beauty was the first beauty e-commerce retail site in Australia. Its mission was to make a wide variety of beauty brands accessible
Technology has drastically altered the way retailers interact with their customers, and those that continue legacy service methods are already falling behind. The rise of the digital age has revolutionised
Online and in-store sales are heavily influenced by search performance and product discoverability, survey reveals what retailers are focusing on and where there’s room to improve. Lucidworks, a leader in
How automation and digitalisation are easing the burden for retail employees. Retail employees have been the backbone of traditional retail. Over the past decade the rise of e-commerce, debates over
As studies have indicated time and time again, employee engagement and a successful and differentiated customer experience are intimately connected. A recent study conducted by Gartner, showed employee engagement surfaced
The perception gap between retailers, sales assistants and shoppers. The front line is where the action happens – and employees who are in the thick of daily operations get a
