We understand Rest members may be concerned about recent fluctuations in their accounts.
These market ups and downs can be unsettling, but they’re a normal part of investing. This is because share markets can go up and down in response to global events and policy changes, such as the recent tariff announcements by US President Donald Trump. Read more about this on our website.
In addition, we want to reassure our members and employer partners that no members’ money left accounts as a result of a recent cyber incident that impacted Rest last week.
Account security is Rest’s top priority, we have a range of measures in place to protect members and we continue to focus on enhancing security.
We have already contacted and offered support to members who were impacted by this incident. Members can read more information about Rest account security at rest.com.au.
Practical steps members can take now
There are some simple actions Rest members can take now to improve online security:
- Passwords: Use complex passwords that can’t be easily guessed, change passwords regularly and never use the same or similar passwords on different accounts. Change passwords on Rest accounts regularly.
- Beware of scams: There could be an increase in phishing text messages or emails related to this incident. Do not click on any links or provide personal information in response to suspicious text messages or emails.
- Monitor: Watch devices and accounts for unusual activity. Go to scamwatch.gov.au for more information or visit cyber.gov.au.
Rest is currently experiencing a high volume of calls into our contact centre and we’re sorry for the inconvenience. Members can always check their Rest balance via the Rest App.
