Manual handling tasks are an unavoidable part of the retail industry. Whether you are a small boutique or a major retailer, managing hazardous manual tasks effectively can protect your workforce and enhance productivity. The Hazardous Manual Tasks Code of Practice (2021) highlights the importance of identifying and mitigating risks to minimise injuries such as musculoskeletal disorders (MSDs), which remain a leading cause of workplace injuries.
Understanding Manual Handling Risks
What constitutes a hazardous manual task?
Hazardous manual tasks are those that involve:
- Repetitive or sustained force.
- Awkward or sustained postures.
- High or sudden forces.
- Exposure to vibration.
Retail workers often face these risks when unloading shipments, stocking shelves, or assisting customers with bulky purchases. Without proper controls, these tasks can lead to serious health issues like back pain, joint strain, and other MSDs.
Tailored Solutions for Retail Businesses
- Risk Identification and Assessment
- Conduct informal discussions with staff to identify tasks causing discomfort or difficulty. Use observation to identify risks like awkward lifting postures or frequent repetitive movements.
- Implement structured risk assessments using tools like discomfort surveys or task analysis worksheets. Leverage incident reports to pinpoint problem areas.
- Ergonomic Work Environment
- Reorganise shelving to keep heavier items at waist level.
- Invest in cost-effective aids like hand trolleys.
- Large Businesses:
- Utilise automated systems such as conveyor belts and forklifts.
- Design ergonomic workstations with adjustable shelving and tools.
- Training and Awareness
- Develop training programs integrated into onboarding, supported by e-learning modules. Include specific guidance on using advanced handling equipment.
Implementing Best Practices
Hierarchy of Controls: Businesses can benefit by adopting this structured approach:
- Elimination: Automate tasks like inventory transport where feasible.
- Substitution: Use lighter packaging or smaller load units to reduce strain.
- Engineering Controls: Introduce mechanical lifting aids like pallet jacks.
- Administrative Controls: Rotate staff between tasks to reduce repetitive strain.
- PPE (Personal Protective Equipment): Provide gloves or shock-absorbent footwear as supplementary measures.
Why It Matters
Investing in manual handling controls is not just about compliance, it is about creating a safe, productive environment for your employees. Businesses that prioritise safety see reduced absenteeism, increased staff morale, and improved operational efficiency.
Action Steps:
- Review your current manual handling practices.
- Engage your employees in identifying hazards.
- Implement or enhance control measures tailored to your business size.
Guidance Material
These resources offer practical guidance for navigating workplace behaviour throughout the festive season.
- Safe Work Australia – Hazardous Manual Tasks Code of Practice (2021)
- WorkSafe Queensland – Hazardous manual task resources
- SafeWork NSW – Hazardous manual tasks
- SafeWork SA – Hazardous manual tasks
- WorkSafe Victoria – Hazardous manual handling
Disclaimer
The material within this update is provided for general information and educational purposes in summary form on topics that are current when it is first published. The content does not constitute legal advice or recommendations and should not be relied upon as such.
